Frequently Asked Questions
Everything you need to know about our premium meat delivery service.
How is my meat packaged for delivery?
All Stockman Steaks are vacuum-sealed for freshness and shipped in insulated, eco-friendly boxes with dry ice or gel packs to ensure they arrive at the perfect temperature.
Where do you source your beef from?
We partner exclusively with trusted local farmers who prioritize ethical animal welfare and sustainable grazing practices to ensure the highest quality grass-fed and grain-fed beef.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.
What is your return policy for perishable goods?
Due to the nature of our products, we cannot accept returns. However, if there is an issue with your order or the quality of the meat, please contact us within 24 hours for a full refund or replacement.
How long can I keep the meat in my freezer?
Our vacuum-sealed products can be safely stored in the freezer for up to 6–12 months without losing flavor or quality, though we recommend consuming within 3 months for the best experience.
Do you offer subscription boxes?
Yes, we offer customizable subscription plans that allow you to receive your favorite cuts on a monthly or bi-monthly basis at a discounted rate.