Returns & Refund Policy
Due to the perishable nature of our premium meat products, we cannot accept physical returns; however, we are committed to ensuring your complete satisfaction with every cut. If your order arrives damaged or fails to meet our quality standards, please contact us within 24 hours of delivery for a full resolution.
Inspect Your Order
Upon arrival, immediately check the temperature and condition of your steaks to ensure they are cool to the touch and the vacuum seals are intact.
Document Issues
If there are any discrepancies or quality concerns, take clear photographs of the product and the shipping label as evidence for our quality control team.
Contact Support
Email our customer service team at [email protected] within 24 hours of receipt, including your order number and the photos of the issue.
Resolution Process
Our team will review your claim within 2 business days to provide a suitable resolution, which may include a replacement shipment or a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing